Privacy policy

This policy explains how [COMPANY NAME] ("SA Shops", "we") processes your personal information under the Protection of Personal Information Act, 2013 (POPIA).

What we collect

• Account details: name, email address, cellphone number and password (stored encrypted).
• Delivery details: address, city, postal code and pickup point.
• Orders: what you bought, from which shops, and payment status.
• Reviews you choose to publish (shown with your first name and initial only).

Why we use it

• To process and deliver your orders, and to email you order updates and tracking numbers.
• To let the shops you buy from pack and ship your order.
• To send marketing emails, only if you opted in. You can opt out any time in My account.

Who we share it with

• The shop(s) you order from receive your name, phone number and delivery address for your order only.
• Couriers receive what they need to deliver your parcel.
• We do not sell your personal information.

Your rights

You may access, correct or delete your personal information. You can update your details or delete your account under My account. Order records are kept for 5 years as required by tax law, then deleted.

Security

Passwords are hashed, the site is served over HTTPS, and access to customer data is limited to staff and the shops that need it.

Information Officer

[INFORMATION OFFICER NAME], [EMAIL]. You may also complain to the Information Regulator: inforeg.org.za.